2020 digital benefits guide
Complete benefit details, costs, and enrollment instructions
Enhanced Care Management
If you’re in a BCBS plan, this free concierge service will help with all your health care needs to make your life easier. Call the number on your ID card.Enhanced Care Management
If you’re enrolled in one of the medical plans with Blue Cross Blue Shield, you and your family have access to on-demand concierge support to help improve your care and make your life easier! It’s called Enhanced Care Management, and it’s provided at no cost to you.
How it works
With this service, you have one phone number to call for all your health care needs. Simply dial 1-800-287-8757 to be connected with:
- Registered nurses
- Behavioral health case managers
- Nutritionists
- Certified wellness coaches
- The BCBS member service team
You will receive personalized assistance based on your health care needs. Get one-on-one support with things like:
- Finding doctors and facilities
- Scheduling appointments
- Coordinating care among your providers
- Pre- and post-admission counseling from a nurse
- Wellness coaching
- Chronic conditions
- Navigating health care, benefits, and claims
- Behavioral health
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs)
Anytime you have questions
Call 1-800-287-8757, Monday through Friday, 8 a.m. to 9 p.m. ET.
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*Does not apply to retirees
The information in this website is an abbreviated summary of the actual plan documents. If there is a discrepancy between the information summarized here and the actual plan documents, the actual plan documents govern.