Use these resources to learn about your National Grid benefits and enroll in the plans that are best for you and your family.
Management employees can also access My Total Rewards to see a comprehensive financial view of the benefits you receive as a National Grid employee.
Complete benefit details, costs, and enrollment instructions
If you’re enrolled in one of the medical plans with Blue Cross Blue Shield, you and your family have access to on-demand concierge support to help improve your care and make your life easier! It’s called Enhanced Care Management, and it’s provided at no cost to you.
How it works
With this service, you have one phone number to call for all your health care needs. Simply dial 1-800-287-8757 to be connected with:
You will receive personalized assistance based on your health care needs. Get one-on-one support with things like:
Anytime you have questions
Call 1-800-287-8757, Monday through Friday, 8 a.m. to 9 p.m. ET.
Telehealth services give you access to doctors and providers using live video visits on your mobile device. It is an affordable alternative to urgent care and emergency room visits for non-emergency medical care.
Telehealth services are available through all National Grid medical plan carriers. Access to the services requires registration with the telehealth program, and you’ll need to download the telehealth mobile app.
Below is a list of health plan carriers and their telehealth service provider website. Services through telehealth programs vary.
For more information about your medical plans, go to ngbenefitslivebrighter.com, then go to the "2021 digital benefit guide" tile and select your group from the dropdown menu.
COVID-19 notice: There will be no member cost share for telehealth for both COVID-19 and non-COVID-19 medical services through Dec. 31, 2021.
Telehealth services | |||
---|---|---|---|
Plan | Program | Website | |
BCBS Massachusetts | Well Connect | wellconnection.com | |
Aetna (Local 101) | Teladoc | teladoc.com/aetna | |
CDPHP (Local 97) | Doctor on Demand | doctorondemand.com/cdphp/join | |
CDPHP (Local 97) | ER Anywhere | eranywhere.unitedconciergemedicine.com | |
MVP (Local 97) | My Visit Now | myvisitnow.com | |
MVP (Local 97) | myERnow | mvphealthcare.com/myERnow | |
LBS (Local 97) | MDLive | mdlive.com/LBSDialADoc | |
IH (Local 97) | Teladoc | teladoc.com/IH | |
BCBS WNY (Local 97) | Doctor on Demand | bcbswny.com/content/wny/member-services/benefits/telemedicine.html | |
HIP (Local 1049) | Teladoc | teladoc.com/emblemhealth |
*Does not apply to retirees.
This website has been developed for National Grid employees based in the United States and is an abbreviated summary of the actual plan documents. If there is a discrepancy between the information summarized here and the actual plan documents, the actual plan documents govern.