Enhanced Care Management

If you’re enrolled in one of the medical plans with Blue Cross Blue Shield, you and your family have access to on-demand concierge support to help improve your care and make your life easier! It’s called Enhanced Care Management, and it’s provided at no cost to you.

How it works

With this service, you have one phone number to call for all your health care needs. Simply dial 1-800-287-8757 to be connected with:

• Registered nurses
• Behavioral health case managers
• Nutritionists
• Certified wellness coaches
• The BCBS member service team

You will receive personalized assistance based on your health care needs. Get one-on-one support with things like:

• Finding doctors and facilities
• Scheduling appointments
• Coordinating care among your providers
• Pre- and post-admission counseling from a nurse
• Wellness coaching
• Chronic conditions
• Navigating health care, benefits, and claims
• Behavioral health
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs)

Anytime you have questions

Call 1-800-287-8757, Monday through Friday, 8 a.m. to 9 p.m. ET.

Your telehealth benefits

Telehealth services give you access to doctors and providers using live video visits on your mobile device. It is an affordable alternative to urgent care and emergency room visits for non-emergency medical care.

Telehealth services are available through all National Grid medical plan carriers. Access to the services requires registration with the telehealth program, and you’ll need to download the telehealth mobile app.

Below is a list of health plan carriers and their telehealth service provider website. Services through telehealth programs vary.

For more information about your medical plans, go to ngbenefitslivebrighter.com, then go to the "2021 digital benefit guide" tile and select your group from the dropdown menu.

COVID-19 notice: There will be no member cost share for telehealth for both COVID-19 and non-COVID-19 medical services through Dec. 31, 2021.